Q1: What barbecue products can I purchase from you?
Grills
Looking for a way to spice up your backyard barbeque? GourmetPot kamado-style ceramic grills offer a unique, efficient and delicious way to serve up your favorite barbeque meals. Browse our selection of durable, affordable grills to find the model that is right for you.
Grill Bundles
Make the most out of your barbeque experience with a GourmetPot grill bundle. Each bundle comes with a grill and several tools and accessories to enhance your cooking possibilities. From roasting racks to pizza stones, Gourmetpots.com has the grill bundle combination you are looking for, at an unbeatable price.
Grill Accessories
Choose from a wide variety of grilling and cooking accessories at Gourmetpots.com. These easy-to-use tools and accessories can turn any aspiring backyard chef into the King of BBQ. All grill accessories are made to last and are backed by a 100% quality guarantee and money-back policy.
Q2: Is my GourmetPot safe to use during such weather as raining or cold weather?
A: You do not have to worry about that. As long as it is safe to be outdoors, you can use your GourmetPot for it is weatherproof and will not be affected by cold weather or rain.
Q3: Can I use GourmetPot indoors?
No. All GourmetPots are designed only for outdoor use.
Q4: What material do need to use to start grilling?
A: Any natural lump charcoal will work well in our GourmetPot during grilling.
Q5: Do I cook with the lid up or down?
A: All GourmetPots are designed to cook with the lid down at all times unless adding, removing or turning your food. Cooking with the lid down will ensure all the heat and moisture are held inside to get you the best tasting food.
Q6: Will the exterior of my GourmetPot get hot during grilling?
A:During grilling, when the inside temperature of GourmetPot reaches the highest point, it will be too hot to touch the exterior surface. We have take certain measures and made the glazed exterior uneven to lessen the scald damage after touching the exterior. But for the safety and you and your family, please do not touch the surface of GourmetPot during grilling.
After you enjoy the grilling and decide to go back home, you can just pour cold water onto the exterior, which will help GourmetPot to cool much faster.
Q7: The thermometer of GourmetPot does not read zero. Is there anything wrong?
A: No. It is probably because the thermometer is reading the air temperature inside GourmetPot.
Q8: My GourmetPot has tiny spider-web looking cracks on the outside glaze. Is there anything wrong?
A: No. This is a natural occurrence in glazed ceramic, which is officially named "Crazing".
Q9: Are replacement parts available for my GourmetPot?
Yes. All of the components that make up your GourmetPot and grill accessories are replaceable if they need to be replaced.
Q10: Can I buy online?
Yes, you can place an order on this website or you may go to our office the address of which has been posted in History & Us.
Q11: Is it safe to purchase on your website?
We realize how important it is to securely store any of your information. www.gourmetpots.com maintains the highest level of security. Our site uses high-level SSL encryption technology to protect your account information, the most advanced security software currently available for online transactions. And we do not store Credit Card or PayPal Account information, which is why you will have to resubmit the information every time you place an order with us online.
Q12: What payment methods do you accept?
A: We accept online payment with PayPal and major credit cards, such as VISA, MasterCard, American Express, Maestro, Discover and Solo.
Q13: Do you ship your merchandise worldwide?
Sorry that at this time, Gourmetpots.com only ships to continental US street addresses, no P.O. Boxes (not including Alaska and Hawaii).
Q14: How much do I have to pay for the shipping?
$80 will be charged for the delivery of each GourmetPot grill and grill bundle, no matter which part of the country you are in.
For accessories,
A. If accessories are ordered with the GourmetPot, they will be shipped together with the GourmetPot, with no extra shipping charges.
B. If accessories are ordered separately, the packing and the shipping rates will be charged according to the weight of the order: $4.99 for orders weighed under 1.75 lbs; $9.99 for orders weighed over 1.75 lbs.
Q15: How long do I have to wait for the delivery?
Your ordered product will leave our warehouse in 24 hours once the order is placed and usually arrive within 10 working days. Sorry overnight shipping is not provided currently.
Q16: How do I track the shipping of my order?
The shipping status of your order is traceable. To check the status, you can contact us by email at service@gourmetpots.com.
Q17: What is your return policy?
We apply different policies to different situations. A full refund will be issued only for shipping errors made by Gourmetpots.com. For the Unwanted and Undamaged grill purchased from www.gourmetpots.com, you may return the grill for refund within 90 days of receipt.
For the defect discovered in the applicable warranty period of one year, the defective grill, grill component or accessories can be replaced with no cost. And for the defect discovered beyond the applicable warranty period, customers will have to pay for the replacement of the originally ordered grill, the grill component or the accessories. For the detailed policy, please refer to Return Page.
Q18: How long is your warranty period?
Gourmetpots.com warrants that GourmetPot accessories sold are free of defects during normal use for one year, metal components free of defects during normal use for five years, and ceramic parts free of defects during normal use for ten years (Manufacturer’ s Warranties). Warranty coverage commences on the original date of purchase and covers only the original purchaser.
